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Current Openings

Estate Manager

Position Summary

The Estate Manager is responsible for the estate management operations in the British Virgin Islands. In collaboration with the Principal’s family office, this position is accountable for protecting, maintaining, and enhancing the value of the Principal’s personal properties while also providing direct/indirect hospitality support during visits from Principal, extended family, and guests. This role requires diplomacy, tact and discretion as the key representative of the Principal and properties to the community and vendors.

Role Responsibilities

  • Develop and implement procedures and controls to ensure communication and adequate information flow within property management organization in accordance with guidelines that meet the client and Principal’s expectations
  • Ensure properties are properly prepared in advance of Principal visits
  • Evaluate financial impacts of overall operations and maintenance regularly and systematically, and report these results to Principal’s family office
  • Prepare reports, summarize findings, and make recommendations to Principals’ family office for maintenance, repairs, and changes in operational procedures and purchase requirements, and submit reports to Principal’s family office
  • Establish and track key performance indicators to measure the property’s operational efficiency, sustainability and Principal satisfaction
  • Visually check physical structures and all surroundings with appropriate teams to identify degree of maintenance required
  • Plan, supervise, and coordinate the maintenance of all work performed on the properties
  • Partner with the Principals’ family officeto oversee all contracts and support of teams to procure third-party vendors
  • Partner with Facilities department on maintenance and upkeep of all local vehicles and marine vessels
  • Oversee all property work, maintenance and assigned projects, ensuring quality control, timely execution and that projects are within budget
  • Partner and collaborate with many departments across Principal’s family office to ensure Principal’s requests for new or upgraded items and/or services are delivered in timely fashion
  • Capture, document, and share Principal and guest(s) preferences with the Principal’s family office to ensure personalized service and help maintaining detailed records for future reference and continuous improvement
  • Evaluate service needs and performance in all areas of maintenance and management
  • Develop network of emergency services and create procedures for use in event of accidents, fires, or other emergencies
  • Serve as emergency contact (24/7) for both Police and Fire personnel in event of emergency
  • Forecast and manage replacement of major capital expense items (e.g., HVAC system, roof systems, parking lot surfaces) in partnership with Principal’s family office (Facilities and Real Estate departments)
  • Manage and supervise all projects and work done on properties in partnership with Principal’s family office Real Estate team
  • Work with Principal’s family office Finance team to plan annual budget and monthly forecasting for upcoming property initiatives, preventative maintenance, and improvements
  • Identify operational and cost saving opportunities which can be leveraged, and are in alignment with the Principal’s financial and operational goals
  • Consolidate visit records, property usage, and share post-visit summary reports with Principal’s family office
  • Oversee responsibilities, authorities, and accountability of all vendors, ensuring they are defined and understood
  • Verify that vendor invoicing and proposals are correct and managed to budget under the direction of the Principal’s family office
  • Partner with Principal’s family office to monitor all staff and vendor security clearances and levels including non-disclosure agreements (NDAs) and background reviews to ensure level of security matches required access to areas of property
  • Maintain positive relationships with key members of local community, ONB team, and local partners
  • Conduct regular meetings with department heads to direct and support areas of responsibility
  • Perform regular check-ins with department heads on budget spend and tracking
  • Work with the Principal’s family office to develop and manage budgets for properties, identifying needs and building business cases for budget items while ensuring spend is according to approved guidelines
  • Adhere to all financial expectations, policies and procedures, and reports for operational expenses as defined by the Principal’s family office
  • Gather and submit monthly financial status reports under the direction of the Principal’s family office
  • Oversee and manage support spaces including storage facilities
  • Coordinate support properties usage, maintenance, and cleaning schedules
  • Develop and assign on-call periods based on business needs; Provide on-call support based on business need during assigned on-call periods
  • Oversee, train, and mentor direct report(s), providing direction through clear expectations and regularly conducting check-ins and providing performance feedback while supporting individual development
  • Interview, hire and onboard new team members
  • Establish, oversee, and maintain interior operations including housekeeping, household, hospitality
  • Provide onsite support for wardrobe, gifting and events
  • Serve as a good steward in the community on behalf of your local employer
  • Develop or build hurricane preparation plan, in accordance with ONB procedures; manage and oversee on the ground hurricane preparations and safety protocols
  • Coordinate with Principal’s family office Technology team members to perform validation checks of residential technologies to ensure service levels are meeting the needs of the Principal. When required, serve as an on-site liaison with technology service providers performing installation and service work
  • Optimize estate operations by identifying areas for process improvements and implementing efficient solutions to streamline operations, reduce costs and enhance productivity
  • Perform other job-related functions as assigned

Qualifications and Experience

Required:

  • 10+ years of vacation or private property management experience for private family
  • 10+ years of managing minimum of three direct reports with responsibility for three or more distinct functions and total team size of 20 employees or more
  • 12 years of experience in a hospitality or service environment
  • Demonstrated experience with vendor management and contract negotiation
  • Proven track record in all aspects of estate management including hospitality, facilities, financial planning, developing and managing budgets, procurement, vendor relations and management, creating standard operating procedures, problem-solving, and managing to key performance indicators
  • Advanced user of Microsoft Office Suite, property/guest preference tracking systems and other computer skills.
  • Experience working in remote or logistically challenging locations
  • Experience establishing new team, processes and procedures, operating model and work protocols in remote location

  • Valid driver’s license with a safe driving record; regular work-related driving is required
  • BVI work eligibility or willingness to comply with local employment requirements

Preferred:

  • Experience in yachting industry
  • Interior and exterior construction, renovation, and maintenance experience, including experience in capital improvement projects
  • Basic financial accounting, reporting or analysis experience

Skills and Competencies

The requirements listed below are representative of the knowledge, skills, and/or behavior required to be successful in this role.

  • Ability to create a work culture based on respect, equity and belonging, celebrating employees, telling the truth, embracing innovation and creativity
  • Ability to accommodate a non-traditional work schedule and remain flexible to meet the requirements of the business
  • Ability to operate as stand-alone business unit manager
  • Self-directed individual with initiative
  • Ability to manage multiple priorities while maintaining a prominent level of attention to detail, accuracy in work product, and focus on service
  • Ability to be a strategic thought partner while effectively executing tactical operations
  • Analytical and critical thinking skills including the ability to synthesize diverse information and make clear recommendations
  • High integrity and sound judgment in decision-making
  • Project management and execution skills
  • Ability to build and maintain trusted relationships with leaders and employees at all levels of the organization
  • Ability to perform well under pressure and maintain a positive, cooperative, and professional attitude under a variety of circumstances and time sensitive situations
  • Ability to actively listen and work with others openly and transparently to create an environment where diverse viewpoints are valued and information is shared for the purposes of solving problems and achieving collective goals
  • Impeccable integrity and discretion with confidential matters and sensitive information
  • Ability to have fun at work alongside caring, warm, and friendly colleagues
  • Ability to offer creative solutions when faced with challenges, think through alternatives, implement the best course of action, and work toward effective solutions
  • Ability to work very well independently and collaborate with diverse teams of individuals as the situation requires
  • Ability to interact, share, and receive information and feedback in a way that builds trust and gains the confidence of others
  • Ability to effectively influence change
  • Demonstrated ability to apply business rigor, analysis, and reporting
  • Superior interpersonal skills with ability to treat all individuals with courtesy, regardless of age or status

Benefits and Compensation: A competitive compensation and benefits package including housing allowance, medical benefits, vacation time, annual target performance bonusand more. The final offer will be commensurate with the candidate’s experience and aligned with Synergy HR VI’s compensation philosophy.

Facilities and Marine Manager

Position Summary

The Facilities and Marine Manager is accountable across various operations in the British Virgin Islands. The role includes overseeing facilities management, ensuring the maintenance and management of grounds, vehicles, building structural, all mechanical equipment, and electrical. Managing and providing marine vessel support services. Additionally, the position involves coordinating equipment support, offering hospitality services support, and managing the sourcing and onboarding of new vendors to meet operational needs.

Role Responsibilities

Facilities Management

  • Implement procedures and controls developed by Principal’s family office to ensure communication and adequate information flow within all properties
  • Establish and maintain collaborative working relationships with internal and external business partners
  • Promptly identify and report any facilities-related issues or maintenance needs to the Principal’s family office ensuring timely communication and resolution to maintain optimal facility operations
  • Make recommendations for maintenance, repairs, changes in operational procedures and purchase requirements, and submit recommendations and cost estimates to Principal’s family office
  • Establish and onboard preventative maintenance program and general maintenance
  • Support resource allocation for all events at BVI properties
  • Recommend corrective action for operation of key systems, adjusting the settings of all systems to respond to requests by Principal and/or guests
  • Develop and maintain reports for all systems with streamlined and improved reporting systems and standard operating procedures (SOPs), continually evaluating service needs and performance in all areas of maintenance
  • Execute and submit all system required inspections/ testing documentation to local authorities
  • Support the BVI Estate Manager with coordination and establishment of budgets associated with Facilities function for all BVI properties
  • Assist in maintaining property files and records

Vendor and Project Management

  • Source, vet, onboard and supervise all facilities vendors on-site including, landscaping services, maintenance of mechanical and electrical equipment, maintenance of pools and spa, housekeeping services
  • Share responsibility for partnering with Principal’s family office to monitor vendor NDAs and background checks per security level for all facility vendors
  • Manage Facilities vendors to ensure day-to-day schedules and all project schedules are implemented into facilities operations, ensuring quality and timeliness of all repair and maintenance work
  • Liaise with the Principal’s office to manage project scope, budget, and reporting.
  • Serve as a project manager for small scale facilities projects and support Principal’s family office Real Estate team as a project manager on a case to case basis

Landscape Management

  • Manage all landscape field operations utilizing proper resources needed to ensure high quality work is completed in access window given
  • Lead, develop, plan, and execute special landscape related projects requested by Principal
  • Oversee and execute inspections or maintenance of irrigation systems, shoreline preservation, and exterior grounds (walkways and docks); Act as first response point person when issues arise such as irrigation breaks or system programming challenges
  • Manage relationship with multiple suppliers and contract partners ; Order plant and hard-good materials as required 
  • Maintenance, Service and Housekeeping
  • Create, implement, and maintain preventative schedule in line with Principal’s family office defined expectations, scheduling all preventative maintenance work to ensure it is executed under terms and conditions of vendor service agreements in place, and managing work against annual approved operating plan for respective properties
  • Regularly test proper function of all electronic equipment on premises and lights, gates, and garage doors, and repair as necessary
  • Conduct weekly exterior inspections to keep buildings and grounds clean and in good repair, identifying items requiring repair or maintenance and handled around Principal/guest visit schedule, while keeping within budget parameters
  • Schedule and supervise repairs, patches, and painting of larger cracks or faux painting
  • Coordinate and supervise maintenance of structures on property including painting, electrical, plumbing, heating, roof, walkways, and air conditioning, and all improvement projects such as roof, gutter, pest control and maintenance
  • Ensure all power distribution systems, lighting controls, and backup generators are fully functional at all times
  • Maintain, troubleshoot, and improve all mechanical systems, including but not limited to, HVAC, switch gear, boilers, generators, radiant heating, and associated controls
  • Proactively identify necessary maintenance and repairs for all properties
  • Verify that all appliances are functioning properly
  • Understand all DDC controls and monitoring software, updating as needed to ensure proper functionality at all properties
  • Assist in planning and scheduling routine cleaning of carpets, windows, etc. as needed
  • Oversee and manage seasonal exterior furniture deployment/removal, care and maintenance
  • Assist the Estate Manager in any other related Housekeeping tasks as assigned before, during, and after visits

 

Operational and Hospitality Support

  • Support Pivotal properties related needs in all locations on an ad hoc basis
  • Ensure proper preparation of all BVI properties in advance of Principal and guest visits, coordinating with and supporting other BVI teams for preparation
  • Share responsibility as visit lead for all visits by Principal, extended family, and friends; Coordinate, support, and work alongside Hospitality functions
  • Capture, document, and share Principal and guest(s) preferences with the Principal’s family office to ensure personalized service and help maintaining detailed records for future reference and continuous improvement
  • Adhere to all financial expectations, policies and procedures, and reports for operational expenses as defined by the Principal’s family office
  • Oversee BVI shipping and receiving operations which include daily retrieval of incoming and outgoing parcels, stocking shipping supplies, delivering time sensitive packages prior to a visit, FedEx package labeling, and any other responsibilities associated to shipping and receiving.
  • Provide on-call support based on business need during assigned on-call periods

Emergency Preparedness and Safety

  • Serve as primary on-call contact for police, fire, and emergency services; support inclement weather procedures and emergency response planning
  • Lead the development of safety protocols, compliance reporting, and incident management; assist in building a local emergency services network
  • Oversee all safety aspects of the properties including but not limited to: fire safety, alarms, compliance, extinguishers, proper PPE for PE staff, etc.
  • Oversee inspection readiness and fire safety systems; maintain contact with Principal’s family office Security team in case of alarm

Vessel and Equipment Management

  • Captain marine vessels as needed for the principal, guest or staff transportation as needed; oversee safety, insurance, registration, and maintenance of watercraft.
  • Direct daily operations and servicing of all recreational marine equipment, golf carts, and off-road vehicles.
  • Lead vessel and equipment acquisition, procurement, commissioning, staging, storage, training and SOP development, including safety and hurricane preparedness procedures.
  • Consult on leasing, safety, best practices and regulatory matters for marine operations.
  • Perform other job-related functions as assigned

Qualifications and Experience

Required:

  • 7-10 years of experience in commercial electrical, plumbing, mechanical systems and building environment
  • 5–7 years in a management experience supervising a team and overseeing facilities, marine, private estate operations, or similar
  • 5+ years ofexperience managing marine vessels and operating as a captain or similar
  • Minimum of 5 years of experience in hospitality, service environment or similar
  • STCW (Standards of Training, Certification and Watch-keeping) Certificate, Captain License/Virgin Islands Boat Masters License
  • Experience in maintaining a preventative maintenance program, contract negotiation, vendor management, developing and managing budgets, technical system troubleshooting, and using inspection and inventory tools.
  • High proficiency in Microsoft Office Suite
  • Experience working in remote or logistically challenging locations
  • Experience establishing new team, processes and procedures, operating model and work protocols in remote location
  • Valid driver’s license with a safe driving record; regular work-related driving is required
  • BVI work eligibility or willingness to comply with local employment requirements

Preferred:

  • Experience working in a private family residence, high end resort or hotel
  • Proven engineering experience with commercial equipment
  • Knowledge or skills with media devices, automobiles, gated communities, landscaping, and complex building systems
  • Strong environmental conservation and sustainability program experience
  • Prior work in the British Virgin Islands or other remote tropical settings

Skills and Competencies

The requirements listed below are representative of the knowledge, skills, and/or behavior required to be successful in this role.

  • Ability to create a work culture based on respect, equity and belonging, celebrating employees, telling the truth, embracing innovation and creativity
  • Ability to accommodate a non-traditional work schedule and remain flexible to meet the requirements of the business
  • Self-directed individual with initiative
  • Ability to manage multiple priorities while maintaining a prominent level of attention to detail, accuracy in work product, and focus on service
  • Ability to be a strategic thought partner while effectively executing tactical operations
  • Analytical and critical thinking skills including the ability to synthesize diverse information and make clear recommendations
  • High integrity and sound judgment in decision-making
  • Project management and execution skills
  • Ability to build and maintain trusted relationships with leaders and employees at all levels of the organization
  • Ability to perform well under pressure and maintain a positive, cooperative, and professional attitude under a variety of circumstances and time sensitive situations
  • Ability to actively listen and work with others openly and transparently to create an environment where diverse viewpoints are valued and information is shared for the purposes of solving problems and achieving collective goals
  • Impeccable integrity and discretion with confidential matters and sensitive information
  • Ability to have fun at work alongside caring, warm, and friendly colleagues
  • Ability to offer creative solutions when faced with challenges, think through alternatives, implement the best course of action, and work toward effective solutions
  • Ability to work very well independently and collaborate with diverse teams of individuals as the situation requires
  • Ability to interact, share, and receive information and feedback in a way that builds trust and gains the confidence of others
  • Ability to effectively influence change

Benefits and Compensation:A competitive compensation and benefits package including housing allowance, medical benefits, vacation time, annual target performance bonus and more. The final offer will be commensurate with the candidate’s experience and aligned with Synergy HR VI’s compensation philosophy.

Marine Mechanic

Bitter End Yacht Club 2.0

Position Summary

The Estate Manager is responsible for the estate management operations in the British Virgin Islands. In collaboration with the Principal’s family office, this position is accountable for protecting, maintaining, and enhancing the value of the Principal’s personal properties while also providing direct/indirect hospitality support during visits from Principal, extended family, and guests. This role requires diplomacy, tact and discretion as the key representative of the Principal and properties to the community and vendors.

Role Responsibilities

  • Develop and implement procedures and controls to ensure communication and adequate information flow within property management organization in accordance with guidelines that meet the client and Principal’s expectations
  • Ensure properties are properly prepared in advance of Principal visits
  • Evaluate financial impacts of overall operations and maintenance regularly and systematically, and report these results to Principal’s family office
  • Prepare reports, summarize findings, and make recommendations to Principals’ family office for maintenance, repairs, and changes in operational procedures and purchase requirements, and submit reports to Principal’s family office
  • Establish and track key performance indicators to measure the property’s operational efficiency, sustainability and Principal satisfaction
  • Visually check physical structures and all surroundings with appropriate teams to identify degree of maintenance required
  • Plan, supervise, and coordinate the maintenance of all work performed on the properties
  • Partner with the Principals’ family officeto oversee all contracts and support of teams to procure third-party vendors
  • Partner with Facilities department on maintenance and upkeep of all local vehicles and marine vessels
  • Oversee all property work, maintenance and assigned projects, ensuring quality control, timely execution and that projects are within budget
  • Partner and collaborate with many departments across Principal’s family office to ensure Principal’s requests for new or upgraded items and/or services are delivered in timely fashion
  • Capture, document, and share Principal and guest(s) preferences with the Principal’s family office to ensure personalized service and help maintaining detailed records for future reference and continuous improvement
  • Evaluate service needs and performance in all areas of maintenance and management
  • Develop network of emergency services and create procedures for use in event of accidents, fires, or other emergencies
  • Serve as emergency contact (24/7) for both Police and Fire personnel in event of emergency
  • Forecast and manage replacement of major capital expense items (e.g., HVAC system, roof systems, parking lot surfaces) in partnership with Principal’s family office (Facilities and Real Estate departments)
  • Manage and supervise all projects and work done on properties in partnership with Principal’s family office Real Estate team
  • Work with Principal’s family office Finance team to plan annual budget and monthly forecasting for upcoming property initiatives, preventative maintenance, and improvements
  • Identify operational and cost saving opportunities which can be leveraged, and are in alignment with the Principal’s financial and operational goals
  • Consolidate visit records, property usage, and share post-visit summary reports with Principal’s family office
  • Oversee responsibilities, authorities, and accountability of all vendors, ensuring they are defined and understood
  • Verify that vendor invoicing and proposals are correct and managed to budget under the direction of the Principal’s family office
  • Partner with Principal’s family office to monitor all staff and vendor security clearances and levels including non-disclosure agreements (NDAs) and background reviews to ensure level of security matches required access to areas of property
  • Maintain positive relationships with key members of local community, ONB team, and local partners
  • Conduct regular meetings with department heads to direct and support areas of responsibility
  • Perform regular check-ins with department heads on budget spend and tracking
  • Work with the Principal’s family office to develop and manage budgets for properties, identifying needs and building business cases for budget items while ensuring spend is according to approved guidelines
  • Adhere to all financial expectations, policies and procedures, and reports for operational expenses as defined by the Principal’s family office
  • Gather and submit monthly financial status reports under the direction of the Principal’s family office
  • Oversee and manage support spaces including storage facilities
  • Coordinate support properties usage, maintenance, and cleaning schedules
  • Develop and assign on-call periods based on business needs; Provide on-call support based on business need during assigned on-call periods
  • Oversee, train, and mentor direct report(s), providing direction through clear expectations and regularly conducting check-ins and providing performance feedback while supporting individual development
  • Interview, hire and onboard new team members
  • Establish, oversee, and maintain interior operations including housekeeping, household, hospitality
  • Provide onsite support for wardrobe, gifting and events
  • Serve as a good steward in the community on behalf of your local employer
  • Develop or build hurricane preparation plan, in accordance with ONB procedures; manage and oversee on the ground hurricane preparations and safety protocols
  • Coordinate with Principal’s family office Technology team members to perform validation checks of residential technologies to ensure service levels are meeting the needs of the Principal. When required, serve as an on-site liaison with technology service providers performing installation and service work
  • Optimize estate operations by identifying areas for process improvements and implementing efficient solutions to streamline operations, reduce costs and enhance productivity
  • Perform other job-related functions as assigned

Qualifications and Experience

Required:

  • 10+ years of vacation or private property management experience for private family
  • 10+ years of managing minimum of three direct reports with responsibility for three or more distinct functions and total team size of 20 employees or more
  • 12 years of experience in a hospitality or service environment
  • Demonstrated experience with vendor management and contract negotiation
  • Proven track record in all aspects of estate management including hospitality, facilities, financial planning, developing and managing budgets, procurement, vendor relations and management, creating standard operating procedures, problem-solving, and managing to key performance indicators
  • Advanced user of Microsoft Office Suite, property/guest preference tracking systems and other computer skills.
  • Experience working in remote or logistically challenging locations
  • Experience establishing new team, processes and procedures, operating model and work protocols in remote location

  • Valid driver’s license with a safe driving record; regular work-related driving is required
  • BVI work eligibility or willingness to comply with local employment requirements

Preferred:

  • Experience in yachting industry
  • Interior and exterior construction, renovation, and maintenance experience, including experience in capital improvement projects
  • Basic financial accounting, reporting or analysis experience

Skills and Competencies

The requirements listed below are representative of the knowledge, skills, and/or behavior required to be successful in this role.

  • Ability to create a work culture based on respect, equity and belonging, celebrating employees, telling the truth, embracing innovation and creativity
  • Ability to accommodate a non-traditional work schedule and remain flexible to meet the requirements of the business
  • Ability to operate as stand-alone business unit manager
  • Self-directed individual with initiative
  • Ability to manage multiple priorities while maintaining a prominent level of attention to detail, accuracy in work product, and focus on service
  • Ability to be a strategic thought partner while effectively executing tactical operations
  • Analytical and critical thinking skills including the ability to synthesize diverse information and make clear recommendations
  • High integrity and sound judgment in decision-making
  • Project management and execution skills
  • Ability to build and maintain trusted relationships with leaders and employees at all levels of the organization
  • Ability to perform well under pressure and maintain a positive, cooperative, and professional attitude under a variety of circumstances and time sensitive situations
  • Ability to actively listen and work with others openly and transparently to create an environment where diverse viewpoints are valued and information is shared for the purposes of solving problems and achieving collective goals
  • Impeccable integrity and discretion with confidential matters and sensitive information
  • Ability to have fun at work alongside caring, warm, and friendly colleagues
  • Ability to offer creative solutions when faced with challenges, think through alternatives, implement the best course of action, and work toward effective solutions
  • Ability to work very well independently and collaborate with diverse teams of individuals as the situation requires
  • Ability to interact, share, and receive information and feedback in a way that builds trust and gains the confidence of others
  • Ability to effectively influence change
  • Demonstrated ability to apply business rigor, analysis, and reporting
  • Superior interpersonal skills with ability to treat all individuals with courtesy, regardless of age or status

Benefits and Compensation: A competitive compensation and benefits package including housing allowance, medical benefits, vacation time, annual target performance bonusand more. The final offer will be commensurate with the candidate’s experience and aligned with Synergy HR VI’s compensation philosophy.

Chief Financial Officer

Virgin Islands Shipping and Marine Authority

Virgin Islands Shipping and Marine Authority

Close Date: August 14, 2024

Join Our Team as Chief Financial Officer at Virgin Islands Shipping and Marine Authority!

Are you a finance expert with a passion for maritime operations? The Virgin Islands Shipping & Maritime Authority (VISMA) seeks a dynamic CFO to lead our financial strategy.

Why VISMA?
As CFO, you’ll shape our financial planning, ensure compliance, manage risks, and drive financial success locally and internationally.

Key Qualifications:

  • Master’s degree in finance or related field.
  • 10+ years of financial management experience.
  • ACCA/CPA designation.
  • Proficiency in financial software (Microsoft Dynamics, Sage, SAP).
  • Strong leadership and problem-solving skills.

Apply by August 23, 2024: John.Samuel@bvimaritime.vg